• Every item is hand made to order! Due to increased demand, please allow up to 7 working days for dispatch

RETURNS & SHIPPING

COVID-19 UPDATE: We’re working as usual and aim to ship all orders within 2-5 working days depending on the product. All products are made in a safe and clean environment where hygiene is taken very seriously. During the Covid-19 crisis, we’ll only be shipping orders on Tuesdays and Fridays to minimise contact outside of the studio. The usual signed for shipping service will come back into place as of 11/05/2020 so that we can provide you with tracking, however you will not be required to provide a signature upon delivery during this time. You will be notified when your order has been dispatched, please bear in mind that your order may take a little longer than usual to reach you after dispatch – please allow the royal mail a couple of extra days to get your order to you at this unprecedented time. If you have not received your order within 7 working days of dispatch, please get in touch by email hello@leighelizabethstudio.com

All of our pieces are hand made to order in our Edinburgh Studio, ensuring that minimal waste is created throughout our production process. We are proud to work with small independent businesses, sourcing most of our materials from local suppliers based in the UK.

Our collections feature a range of jewellery, hair accessories ad scarves which have all been developed with transitional colour pallets in mind. Allowing each piece to be worn and loved year round.

We ship worldwide and aim to have your item with you as soon as possible. As each product is hand designed and embellished.
and created on a demand only basis, time is needed in order to create a beautiful product for you to love and cherish for the years to come.

UK Shipping

All orders are dispatched with Royal Mail tracked & signed for. Your tracking number will be available after the dispatch of your item.

We aim to dispatch most earring orders within 2-3 working days of you placing your order, however this will vary depending on the product.
Embellished accessories will be shipped within 7-10 days of placing your order, depending on the level of detail in the product.

Bespoke items: e.g. custom requests – please allow up to 4 weeks for the making and dispatch of your item to allow for sourcing of special materials and the making of the item.

The cost for standard UK shipping is £2.50. UK standard shipping aims to deliver within 2-3 working days after you receive your dispatch notification.
The cost for first class UK shipping is £3.50. UK first class shipping aims to deliver within 1-2 working days after you receive your dispatch notification.

Outside the UK

All international orders can be shipped with Royal Mail International Standard, as well as International Tracked and Signed For.
In both instances, we aim to have your item delivered to you within 7-10 days of dispatch.

The cost for International Standard shipping is £6 – Please note, no tracking is available for this service.
The cost for International Tracked & Signed For is £10 – You will be provided with a tracking number upon dispatch.

Please note: Customs and import charges may apply to countries out with the UK, these charges are subject to the discretion of each country. It is the responsibility
of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth Studio.

Additional Info

All products at Leigh Elizabeth are handmade with precision and care, and therefore take a lot of patience and time to create. We are a small business who work on a made to order basis to minimise environmental and economic pressure.

Refunds will be issued only on faulty goods.
If you would like to get in touch about a refund and discuss the problem at hand, please email:
hello@leighelizabethstudio.com

Customer satisfaction is incredibly important to us, so we’ll aim to respond to your request within 24 hours.
In the case where you believe your purchase to be faulty or not of expected quality, you will be liable to pay return postage fees in the first instance. If it is deemed to be the fault of Leigh Elizabeth Studio a full refund for both the delivery and the item will be issued.

​As commissioned products are specific to you and cannot be resold online, these products will be treated as non-refundable except for faulty goods.
Sale and sample products cannot be refunded unless faulty.

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