RETURNS & SHIPPING

COVID-19 UPDATE: I’m working as usual and aim to ship all orders within 2-5 working days depending on the product. All products are made in a safe and clean environment where hygiene is taken very seriously. During the Covid-19 crisis, I’ll only be shipping orders on Tuesdays and Fridays to minimise contact outside of the studio. The usual signed for shipping service will come back into place as of 11/05/2020 so that I can provide you with tracking, however you will not be required to provide a signature upon delivery during this time. You will be notified when your order has been dispatched, please bear in mind that your order may take a little longer than usual to reach you after dispatch – please allow the royal mail a couple of extra days to get your order to you at this time. If you have not received your order within 7 working days of dispatch, please get in touch by email hello@leighelizabethstudio.com

I ship worldwide and aim to have your item with you as soon as possible. I’m only a one gal band, and each product is made to order and hand embellished by me in my Edinburgh Studio –  so it takes time to make up your dream accessory!

For hand embellished bags – I aim to dispatch these products within 21-28 days of you placing your order.

For hand embellished scarves and hair accessories – I aim to dispatch these products within 7-14 days of you placing your order.

For earrings – I aim to dispatch these products within 5-7 days of you placing your order.

 

*Please note – these timings are estimates and may vary during busy periods.*

UK Shipping

All orders are dispatched with Royal Mail, and shipping costs vary on the weight and value of the item. Your tracking details will be provided with your dispatch notification!

UK SHIPPING – Jewellery/Scarves/Hair Accessories£3.50 (Dispatched with 1st Class Tracked & Signed)

UK SHIPPINGEmbellished bags£5.95 (Dispatched with Special Delivery by 1pm next day)

EUROPE

All orders are dispatched with Royal Mail, and shipping costs vary on the weight and value of the item. Your tracking details will be provided with your dispatch notification!

EUROPEAN SHIPPING – Jewellery/Scarves/Hair Accessories£10 (Dispatched with Royal Mail  Tracked & Signed)

EUROPEAN SHIPPINGEmbellished bags£15 (Dispatched with Royal Mail Tracked & Signed)

Please note: Customs and import charges may apply to countries out with the UK, these charges are subject to the discretion of each country. It is the responsibility
of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth Studio

REST OF THE WORLD

All orders are dispatched with Royal Mail, and shipping costs vary on the weight and value of the item. Your tracking details will be provided with your dispatch notification!

Shipping is currently available to: USA, CANADA, AUSTRALIA, NEW ZEALAND, JAPAN, CHINA, UAE

If you don’t see your country listed here, don’t worry! send me an email and we can work something out!

 

INTERNATIONAL SHIPPING – Jewellery/Scarves/Hair Accessories – £10 (Dispatched with Royal Mail Tracked & Signed)

INTERNATIONAL SHIPPING – Embellished bags – £20 (Dispatched with Royal Mail Tracked & Signed)

Please note: Customs and import charges may apply to countries out with the UK, these charges are subject to the discretion of each country. It is the responsibility
of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth Studio

 

Refunds will be issued only on faulty items.
If you would like to get in touch about a refund and discuss the problem at hand, please email:
hello@leighelizabethstudio.com

Customer satisfaction is super important to me, so i’ll aim to respond to your request within 24 hours!

In the case where you believe your purchase to be faulty or not of expected quality, you will be liable to pay return postage fees in the first instance. If it is deemed to be the fault of Leigh Elizabeth Studio a full refund for both the delivery and the item will be issued.

As commissioned products are specific to you and cannot be resold online, these products will be treated as non-refundable except for faulty items.

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