RETURNS & SHIPPING

COVID-19 UPDATE: I’m working as usual and aim to ship all orders within the stated time frames below. All products are made in a safe and clean environment where hygiene is taken very seriously. During the Covid-19 crisis, I’ll only be shipping orders on Tuesdays and Fridays to minimise contact outside of the studio. You will be notified when your order has been dispatched, please bear in mind that your order may take a little longer than usual to reach you after dispatch at this time-  If you have not received your order within 10 working days of dispatch, please get in touch by email hello@leighelizabethstudio.com

I ship worldwide and aim to have your item with you as soon as possible. I’m only a one girl band, and each product is made to order and hand embellished by me in my studio –  so it takes time to make up your dream accessory!

For hand embellished bags – I aim to dispatch these products within 21-28 working days of you placing your order.

For hand embellished hair accessories – I aim to dispatch these products within 7-10 working days of you placing your order.

For earrings – I aim to dispatch these products within 5 working days of you placing your order.

 

*Please note – these timings are estimates and may vary during busy periods.*

UK Shipping

All orders are dispatched with either Royal Mail or Hermes, and shipping costs vary depending on the weight and value of the item. Your tracking details will be provided with your dispatch notification!

UK SHIPPING – Jewellery/Scarves/Hair Accessories£3.50 (Dispatched with Royal Mail 1st Class Signed For)

UK SHIPPINGEmbellished bags£7 (Dispatched with Hermes Next Day Service – Fully Tracked & Insured)

*Please note – The next day service refers to the dispatch of your item only, this does not include the time it takes to hand make your product.

EUROPE

All orders are dispatched with Royal Mail, and shipping costs vary depending on the weight and value of the item. Your tracking details will be provided with your dispatch notification. Due to Brexit and COVID-19, international shipping costs from the UK have recently increased, so unfortunately my pricing for shipping out with the UK have also had to increase slightly.

EUROPEAN SHIPPING – Jewellery/Scarves/Hair Accessories£10 (Dispatched with Royal Mail  Tracked & Signed)

EUROPEAN SHIPPINGEmbellished bags£15 (Dispatched with Royal Mail Tracked & Signed)

Please note: Customs and import charges may apply to countries out with the UK, these charges are subject to the discretion of each country. It is the responsibility of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth Studio.

REST OF THE WORLD

All orders are dispatched with Royal Mail, and shipping costs vary depending on the weight and value of the item. Your tracking details will be provided with your dispatch notification. Due to Brexit and COVID-19, international shipping costs from the UK have recently increased, so unfortunately my pricing for shipping out with the UK have also had to increase slightly.

Shipping is currently available to: USA, CANADA, AUSTRALIA, NEW ZEALAND, JAPAN, CHINA, UAE

If you don’t see your country listed here, don’t worry –  Just send me an email and we can work something out to get your dream item to you!

 

INTERNATIONAL SHIPPING – Jewellery/Scarves/Hair Accessories – £12 (Dispatched with Royal Mail Tracked & Signed)

INTERNATIONAL SHIPPING – Embellished bags – £25 (Dispatched with Royal Mail Tracked & Signed)

Please note: Customs and import charges may apply to countries out with the UK, these charges are subject to the discretion of each country. It is the responsibility of the customer to pay any fees that may apply and are unfortunately beyond the control of Leigh Elizabeth Studio

 

 

 

 

Refunds will be issued only on faulty items.
If you would like to get in touch about a refund and discuss the problem at hand, please email:
hello@leighelizabethstudio.com

Customer satisfaction is super important to me, so i’ll aim to respond to your request within 24 hours!

In the case where you believe your purchase to be faulty or not of expected quality, you will be liable to pay return postage fees in the first instance. If it is deemed to be the fault of Leigh Elizabeth Studio a full refund for both the delivery and the item will be issued.

As commissioned products are specific to you and cannot be resold online, these products will be treated as non-refundable except for faulty items.

Scroll to Top

SEARCH